Privacy & Security
How we store, protect, and process your legal documents — in plain English, including what we deliberately do not claim.
What we collect
Your account details (email and name), the case information you enter, the documents you upload, and the questions you ask. Billing is handled by Stripe; we never see or store your card number.
How your documents are stored
Uploaded files are kept in durable cloud object storage (Cloudflare R2) and encrypted at rest. All traffic uses HTTPS. Every document is tied to your account and isolated from other users — there is no shared access, and one account can never reach another account's files.
How AI processing works
To give grounded answers and verify citations, LegalAI sends the relevant text from your documents to trusted AI providers (for example, for reading scanned images, generating embeddings for search, and writing answers). We use these providers under zero-retention terms: they do not train on your data and do not keep it after the request is processed.
What we do not claim
We are deliberately honest here. LegalAI is not "zero-knowledge" and not end-to-end encrypted. Because the assistant has to read your documents to help you, the service processes them in readable form, and so can the AI providers that power those features (under the zero-retention terms above). If you need a system where it is technically impossible for anyone but you to read a file, that is a different product category that cannot also provide AI answers over those files.
Your controls
You can delete documents and cases at any time, and upgrade, downgrade, or cancel your plan whenever you like. Deleting a document removes it from storage and from the search index for your case.
Payments
Subscriptions are processed by Stripe. Card details go directly to Stripe and are never stored on our servers. Cancel anytime; your stored documents remain accessible according to your plan.
Not legal advice
LegalAI provides legal information grounded in your documents and cited public law — not legal advice, and not a substitute for a licensed attorney.